Booking A Facial

What’s the best way to book a facial?

I offer online booking through www.jillianwright.com. It is also linked to my @JillianWrightFacials Instagram, Facebook and Google. You can always message or email me if you are looking for a day and time that is not listed on my booking platform. Once you make an appointment, I will send you a digital consult form for you to fill out ahead of your appointment. My Covid safety policy is also on my website. If you would like to set up a Zoom video chat ahead of our appointment, I’m happy to do that. This way I can see your skin and hear your concerns directly from you. All my facials are custom which means I book by time. This way when you are with me, I can really focus on your skin’s health and not upselling services. 

 

Plasma Skin Tightening

I’m interested in learning more about Plasma Skin Tightening and I don’t know where to start.

Amazing! If you are interested, please email us at Hello@Jillianwright.com and we will send you two digital forms. One is the consult and the other the pre and post care form. Here, we will learn if you are a candidate for Plasma Skin Tightening. We also have a highlight reel on Instagram @Greenapplebeauty if you would like to see some before and afters.

Things to consider. Plasma Skin Tightening is best for Fitzspatrick 1, 2, 3 and some 4’s. It is not suited for darker skin tones. You have to be as close to your natural color as possible. No sun or tanning products. You should be taking Vitamin C to boost your immune system on a daily basis. To see the full effect, it takes 90 days to rebuild your collagen but you can go about your daily activities after 72 hours. The dots and some redness will be visible but that won’t hinder you from living your life. Plasma Skin Tightening is a wonderful way to tighten skin and also prevent premature aging naturally.

 

E-commerce And Product Ordering

I haven’t heard of a lot of the brands you carry. How do I know they will be good for my skin?

I have spent years vetting brands and discovering the best ones on the market. Through my practice, along with the Indie Beauty Expo (five cities and 18 expos later), I have tested thousands of products. My approach to skincare is simple. I look for products that solve problems. I don’t recommend erroneous products that do nothing for your skin over time. I recommend products that are a joy to use, have a purpose and are efficacious in achieving the results we are looking for.

 

Why should I purchase from Jillianwright.com?

I have devoted my entire career to aesthetics and beauty. After 21 years of working with different brands, and then spending 6 years traveling the world meeting thousands of brands through the Indie Beauty Expo, I have a very good idea of the integrity, formulation, efficacy, performance and reliability of the brands I recommend. I don’t just sell, I partner with these companies to grow and build and bring you high quality skincare that you can trust and love.

 

How do you curate the brands you carry?

I’m a skincare snob. I’m very picky. I would never sell or recommend a product if I wouldn’t use myself or put on my daughter’s skin. Since I have been an Aesthetician for 21 years and within that time, I have met, tried and vetted thousands of brands globally over the last 6 years through the Indie Beauty Expo, I have a pretty good idea what people need in order to have healthy, glowing skin. Needless to say, healthy, well balanced skin is my passion. It’s an emotional connection. I look at the ingredients, the formulation, the packaging, the founder, the efficacy and performance of the product. I ask myself, does this product have a purpose and can I educate people about this product. Does it excite me? Do I feel confidence selling it? Would I buy it myself? These are some of the questions I ask before I commit to promoting and selling a brand. Also, unlike a beauty editor, I’m not beholden to advertising dollars. I can share my honest opinion about a brand and their products. My curation is authentic. Ultimately, I want to save you time and money. No one wants to waste either.

 

Are the products you carry “Clean” or “Green” Beauty?

This is a great question. There is no industry or governmental standard on clean and green and it is up to you to decide if a product is right for you. The best way to determine this is by reading the brand full ingredient list before making a purchase. The brands in my store have very high ingredient and formulation standards, so they lean heavily towards clean and green.

 

Can I get a virtual consultation from you before I buy? 

Absolutely. I will have you fill out a digital consultation form first, then we can hop on Zoom for 15 minutes to discuss your skin’s needs. 

 

Are the products you carry cruelty free?

Yes! All the products we carry are cruelty free.

 

I’d like to try something specific. Can you send a sample to me?

Unfortunately at this time we are unable to send custom samples with online orders, but we will send samples of our current and future assortment for you to try, unless you specify you don’t want any.

 

 

Online Return/Exchange Policy

What's your online return policy?

Purchases made online can be returned within 30 days of receipt, back to the original method of payment. Items must be unused, unopened and in sellable condition. We will not accept returns if the outer cartons are damaged. For all online returns, please email Hello@Jillianwright.com with your order number and the item(s) which you are looking to return. The refund will be processed back to the original form of payment, and we are not able to make any exceptions. Return shipping costs are the responsibility of the customer.

 

How do I start a return for an online purchase/order?

To initiate a return purchased online, please send an email to Hello@Jillianwright.com. Shipping charges incurred for returning any items will be the responsibility of the customer. 

 

Can I get my shipping cost refunded?

While we will give you a full refund for your product, unused or gently used, we are unable to refund shipping costs.

 

Can I exchange items purchased online?

At this time, we are not able to process exchanges for online purchases.

 

When can I expect my refund?

When returning an item, please allow up to 15 days to receive and process your refund. You will receive an email notification letting you know your refund has been processed.

 

Discounts & Promotions

Do you offer discounts or other promotions?

We may offer discounts and other promotions from time to time, so be sure to sign up for emails to receive notifications! 

Our promotions are limited time only and cannot be applied to past orders.

 

I signed up for an account with my email but didn’t get a discount code.

Once you sign up for an account on our website, you will automatically be emailed a discount code. Please be sure to check your promotions and spam folders. Be sure to check your email before you place your first order! You must enter your 10% discount code at checkout for it to apply to your order.

 

My order is over $150, but after entering my discount code, I now have to pay for shipping. How come?

If your order falls below $150 after you have entered the discount code, free shipping no longer applies. Your order must be over $150 after discounts have been entered and applied. We are unable to apply another discount code to enable free shipping, as stated in our terms and conditions.

 

Orders & Shipping

What if I was sent the wrong item or something is missing from my order?

Please contact Hello@Jillianwright.com with your order number and we will remedy this for you and make sure you receive the correct items.

 

What if an item arrived broken or damaged?

Please email Hello@Jillianwright.com and include a photo of the item and a description of the damage. Please keep our environment in mind, and respect that we only send out replacements if a product is damaged to the point that it is unusable.

 

Can I cancel or change my order/shipping address?

Please contact Hello@Jillianwright.com immediately if you want to change or cancel your order. If the shipment has not been packed and a shipping label created, we are happy to accommodate you.

 

When will my order ship?

All in-stock orders will be processed within 24 hours of placement Monday- Friday 1pm EST. If you place an order after 1pm EST on a Friday, your order will be fulfilled on the following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends.

 

What if an item I ordered is on backorder?

If we cannot fulfill your order completely, we will email you to let you know that certain item(s) are on backorder. Your credit card will be refunded for the backordered item(s).

 

Do you ship to PO Boxes?

No, we currently do not ship to PO Boxes at this time.

 

What shipping company do you use for shipping?

Orders are shipped via USPS.

 

How much does shipping cost?

All orders over $150.00 ship for free. Orders under $150.00 will incur an $15.00 shipping charge for USPS priority transportation.

 

Where do you ship? Do you ship Internationally?

We ship within the United States including Hawaii and Alaska. We cannot ship to Puerto Rico, Canada or internationally.

 

Where is my order?

Once a package has been shipped, you will receive an email notification with your USPS tracking number. If you have not received the email (even in your “promotions” or “spam” folders), please email Hello@Jillianwright.com.com and we can help troubleshoot.

 

Can I place a phone order?

The best way to place an order is online and in person. If you need to pick up your order at the salon, we will gladly have it prepared for you for pick up at the agreed upon time.

 

What if something I ordered is back ordered or out of stock?

If we cannot fulfill your order completely, we will email you to let you know that certain item(s) are on backorder. Your credit card will be refunded for the backordered item(s).

 

I received a notification that my order was delivered, but I don't see it at my house.

First, check with a neighbor or doorman to see if they signed for you or check in various places on your porch/doorway. You would be surprised to know how many missing packages have been found behind a planter. If the package is still nowhere to be found after 24 hours of the attempted delivery time, please email Hello@Jillianwright.com.

 

Payments

What forms of payment do you accept?

Online, we accept debit cards, Visa, MasterCard, Discover and American Express. We do not accept international credit cards. At the facial suite, we also accept Venmo.

 

Do you offer gift cards?

Yes, we have E Gift cards which are valid for online, and in person purchases including services. When you purchase an E gift card, it will be sent to your email and you can simply forward the email to your recipient or print out the card.

 

Brand Consideration & Collaboration

How do I submit a brand for consideration for your facial suite?

If you are interested in submitting your brand to Jillian Wright, please email Hello@Jillianwright.com. All submissions must include complete ingredient listings for each product in your assortment in order to be considered. We are not able to respond to every submission personally.

 

Who do I contact for marketing collaborations?

Please send all emails regarding marketing events or Instagram collaborations to Hello@Jillianwright.com.